![]() When I have gotten someone at customer service, they have generally been helpful. Your inconvenience is definitely your own problem. Who cares about the impact on the customer's business? Most definitely not the people who work for CompanionLink. But, they are still very committed to only working between 7 and 4. The company has been around a while, so I would think they could grow the customer service department. The only change is that now a live voice tells me they're too busy to help me, rather than a recording. I purchased unlimited support in hopes that it would be better. Getting customer support in a timely fashion, is quite challenging. In MY world updates are worth 20% to 30% of the license price, not 80% to 90%. ![]() Response - silence.Īnd, the "upgrades" that require a re-purchase with a small discount are really just ways to collecting more money - there aren't any new features, just bug fixes and updates to support the underlying tools. I sent both support and sales an email when they tried to get me to "upgrade" explaining my dissatisfaction. When I was a Product Manager (or their boss) I would have been livid if a customer had been treated like this and would have done something. Did anyone ever say, "thanks for reporting an issue no one else was finding?" NO. Then, when build 7044 was released on of the items in the Release Notes was, "Fixed an issue where sometimes CompanionLink would un-register after a Windows Update." Did support ever tell me the issue was fixed? NO. Support ran me around and around, trying things I had already tried, and the basically talk me I was either an idiot or incompetent. Last year I reported that every time Windows was updating (member of the Windows Insider program) it was un-licensing itself. I have had multiple issues with Companionlink Express (doing Outlook to Google) either crashing, not starting properly, or un-licensing itself. Or I'll jut move everything to Google Workspace.Īnd the interface for this software just feels really old and dated. Recently an appointment that was scheduled for 5:00 in Outlook, was changed to 1:00 on my phone and when I synced it changed it back to 5:00. As is I have to manually get involved and either click re-read either deja cloud or Outlook and then manually sync my computer and and manually sync my phone and then manually sync the android calendar. What I want a piece of software to do is keep my contacts and calendar on my android devices in sync both ways in real time. I've resorted to manually weekly updating my tablet, phone and Outlook. Tech support tried to help last year and said the problem was fixed but it still wasn't resolved. I've been using this software for a few years and it has been problematic from day one.
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